Please read these Terms of Service ("Terms") carefully before using our website or purchasing our products. By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
1. General Information
(a) The Websites and the brand name “Spherewave” isused and operated by a business entity SunSphere E-Commerce Ltd, which is a private limited company incorporated under the laws of the United Kingdom (Company Number: 14612885) with a registered office address at 128 City Road, London, United Kingdom, EC1V 2NX. Whenever you use or buy anything on the website you will be entering into a contractual relationship between Us and You and this contractual relationship shall be bound and determined by these Terms and the applicable laws.
2. Use of Our Website
(a) You must be at least 18 years old or have the legal age of majority in your jurisdiction to use our website and purchase our products.
(b) You agree to provide accurate and up-to-date information when using our website and purchasing our products.
(c) You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
(d) We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
3.Intellectual Property
(a) All content on our website, including text, graphics, logos, images, and software, is the property of SunSphere E-Commerce Ltd and is protected by intellectual property laws.
(b) You may not reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent.
4. Product Orders and Pricing
(a) All orders placed through our website are subject to availability and acceptance by us.
(b) We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in pricing or product information.
(c) Prices for our products are subject to change without notice. We are not responsible for any typographical errors or omissions.
5. Shipping and Delivery
(a) Shipping and delivery times are estimated and may vary depending on the destination and other factors beyond our control.
(b) You are responsible for providing accurate shipping information. We are not liable for any delays or non-delivery resulting from inaccurate or incomplete information provided by you.
6. Returns and Refunds
(a) Returns are subject to our Return Policy, which can be found on our website.
(b) Refunds will be issued in accordance with our Refund Policy, as outlined on our website.
7. Limitation of Liability
(a) To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
(b) We make no warranties or representations regarding the accuracy, reliability, or completeness of the information on our website or the quality or suitability of our products.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of laws principles.
9. SMS Marketing
By consenting to Spherewave’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. For more information, contact us at support@spherewave.com.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy here to determine how we collect and use your personal information.
10. Warranty
If you wish to return a defective item please contact our customer support by filling our online contact form here When you contact our customer support with a warranty claim please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.
11. Changes to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the updated version on our website. It is your responsibility to review these Terms periodically for any updates.
If you have any questions or concerns regarding these Terms, please contact us at support@spherewave.com
Last Updated: 18/05/2023