Privacy Policy
At Spherewave, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and relevant regulations in the United States.
- Information We Collect
We may collect certain personal information from you, including but not limited to:
- Name, email address, and contact information when you place an order or create an account.
- Payment details, such as credit card information, when you make a purchase.
- Shipping address for order fulfillment.
- Communication preferences and any other information you provide to us voluntarily.
1.1 We value your privacy and the information you consent to share about our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
2. Use of Personal Information
We use the collected information for the following purposes:
- Processing and fulfilling your orders.
- Communicating with you about your order status, updates, and customer support.
- Improving our products, services, and website experience.
- Sending you promotional offers, newsletters, or marketing communications with your explicit consent (which you can withdraw at any time).
- Complying with legal obligations and resolving disputes.
3. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, it will be securely deleted or anonymized.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Sharing of Personal Information
We may share your personal information with third-party service providers or business partners solely for the purposes of order fulfilment, payment processing, and customer support. These parties are obligated to maintain the confidentiality and security of your information.
6. Your Rights
Under applicable privacy laws, including GDPR and relevant US regulations, you have certain rights regarding your personal information. These rights may include the right to access, correct, or delete your data, as well as the right to object to or restrict certain data processing activities. To exercise these rights, please contact us using the information provided below.
7. Cookies and Similar Technologies
We may use cookies and similar tracking technologies to enhance your website experience and collect information about how you interact with our site. You can control and manage cookies in your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated version on our website.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@spherewave.com.
Please review this Privacy Policy periodically for any updates. By continuing to use our website and services, you consent to the terms of this Privacy Policy.